Return & Refund Policy

At Lexapparel Hoodwear, all items are made with care and many products are made to order. Please read our policy carefully before purchasing.

Returns

We accept returns within 14 days of delivery if your item arrives damaged, faulty, or incorrect.

To be eligible for a return:

• Item must be unworn, unwashed, and in original condition.

• Proof of purchase must be provided.

• Return request must be made within 14 days of receiving your order.

Non-Returnable Items

Due to the custom and made-to-order nature of our products, we do not accept returns or refunds for:

• Change of mind

• Incorrect size selection

• Custom or personalised items

• Sale or clearance items

Please check sizing carefully before placing your order.

Refunds

If your return is approved, a refund will be issued to your original payment method within 5–10 business days after we receive and inspect the item.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with photos of the issue. We will work with you to provide a replacement, store credit, or refund where appropriate.

Shipping Costs

Customers are responsible for return shipping costs unless the item received was faulty, damaged, or incorrect.

Contact Us

For all return and refund enquiries, please contact:

Lexapparel Hoodwear
Email: lexapparelhb@gmail.com

Thank you for supporting Lexapparel Hoodwear — Built From Vision.